Refunds, T&C, Privacy & Cookies

Terms & Conditions, Refund policy, and Cookies


Terms and Conditions / Refunds Policy

If a publication is ordered in error, we are happy to canel the order providing it hasn't been dispatched. If an order (ordered in error) has already been dispatched, we are happy to accept returns as long as the customer pays the postage cost on the return. The refund will be submitted within 7 working days of us receiving the item/s back. If a customer should receive a book that is damaged/unfit then we will refund the full order cost, or send out a replacement at the wish of the customer (after receiving evidence of the damage). We are not able to refund digital delivery orders (where files have been sent to an email) unfortunately.



To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Adjust this part of the page according to your needs. Explain which cookies you usein plain, jargon-free language. In particular:

  • their purpose and the reason why they are being used, (e.g. to remember users' actions, to identify the user, for online behavioural advertising)
  • if they are essential for the website or a given functionality to work or if they aim to enhance the performance of the website
  • the types of cookies used (e.g. session or permanent, first or third-party)
  • who controls/accesses the cookie-related information (website or third party)
  • that the cookie will not be used for any purpose other than the one stated
  • how consent can be withdrawn.


A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

We respect your privacy and will never pass on your details to any other party.


Masquerade Music is a trading name of Moonhouse Music Ltd

a company registered in England and Wales with the company number 14086326.


Our Address: 88 Greenhill Lane, Riddings, Alfreton, Derbyshire, DE55 4AY

Our Telephone: +44(0)2033849984

Email: [email protected]